Contact
Need help?
Frequently Asked Questions
How can I contact you?
I'm here for you! Whether you have a question about your order or just want some style advice, I'm happy to help.
Working hours:
Monday – Friday: 9:00 – 17:00
Saturday – Sunday: 10:00 – 15:00
I'll do my best to get back to you within 48 hours, but I always try to reply as quickly as possible.
Email me at: info@fashionlumine.com
How long do I have to return an order?
I want you to fall in love with your order just as much as I loved putting it together. You can return your order within 30 days of receiving it.
What sizes do your clothes come in?
Most of our pieces are available in sizes S to 3XL, with many styles going up to 5XL. Every product page includes a size chart and a fit indicator, so you can order with confidence. If a piece runs small or large, you'll see it right there on the page.
What if the size doesn't fit?
No stress. If a piece doesn't fit the way you hoped, simply return it within 30 days and choose a different size — or get your money back. Easy as that.
What payment methods do you accept?
Shopping is simple and secure. Our store accepts payments via Visa, Mastercard, Apple Pay and Google Pay.
How are your products made?
Every piece is crafted with the utmost care and attention to detail. We carefully select premium quality fabrics and oversee every stage of the production process. Our goal is to create clothing that is not only beautiful, but also built to last.
Do you offer free shipping?
Yes, we offer free shipping to New Zealand. Once your order has been dispatched, we'll send you a tracking number so you can follow your parcel all the way to your door.